Privacy policy

Introduction

Al Rayat Al Jadeedah for E-Commerce is committed to protecting your personal data. This Policy explains how we collect, use, store, and protect your information when you use the Socksat Platform, governed by applicable Jordanian privacy and data protection law.

Information We Collect

Directly from you: Full name, delivery address, email, phone number, payment information, order history, and support communications.

Automatically: IP address, device identifiers, browser type, pages visited, time spent, and cookies.

From third parties: Transaction status from payment processors; delivery tracking data from logistics partners.

How We Use Your Information

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Provide customer support
  • Detect and prevent fraud and security threats
  • Improve Platform content and user experience
  • Send marketing communications (with your consent or where permitted by law)
  • Comply with Jordanian legal obligations

Sharing Your Information

We do not sell your data. We share it only with: shipping and logistics partners (to deliver your order), payment processors (to process payments), IT/platform providers (to operate the Platform), and legal authorities (when required by law). All third parties are bound by confidentiality obligations.

International Data Transfers

As we ship worldwide, your name, address, and contact details may be transferred to international logistics partners. We take reasonable steps to ensure appropriate safeguards are in place.

Data Retention

We retain your data as long as necessary or required by Jordanian law. Order records are generally kept for a minimum of five (5) years for legal and accounting purposes.

Cookies

We use essential cookies (for cart/session), analytics cookies (to understand Platform usage), and marketing cookies (for relevant ads). You can manage cookies through your browser settings, though disabling some may limit functionality.

Your Rights

You have the right to access, correct, delete, object to processing of, and receive a portable copy of your personal data. To exercise these rights, email us at [INSERT EMAIL]. We will respond within a reasonable timeframe.

Security

We use HTTPS encryption, access controls, and encrypted payment processing. No internet transmission is 100% secure, but we apply industry-standard protections.

Children's Privacy

Our Platform is not intended for anyone under 18. We do not knowingly collect data from minors. Contact us immediately if you believe a child has submitted personal information.

Changes to This Policy

We may update this Policy periodically. Material changes will be posted on the Platform with a revised effective date.